:root{--blue-50:#EFF6FF;--blue-100:#DBEAFE;--blue-200:#BFDBFE;--blue-500:#3B82F6;--blue-600:#2563EB;--blue-700:#1D4ED8;--blue-800:#1E40AF;--blue-900:#1E3A8A;--sky-50:#F0F9FF;--sky-400:#38BDF8;--sky-500:#0EA5E9;--green:#10B981;--amber:#F59E0B;--red:#EF4444;--text-dark:#0F2247;--text-mid:#334E7A;--text-light:#6B84A8;--shadow-sm:0 1px 3px rgba(30,64,175,.08);--shadow-md:0 4px 16px rgba(30,64,175,.12);--radius:14px;--radius-lg:22px}.topbar-link{display:flex;align-items:center;gap:6px;color:var(--blue-200);text-decoration:none;font-weight:500;direction:ltr}.logo-sub{font-size:11px;color:var(--text-light)}.nav-links a{padding:6px 14px;border-radius:8px;font-size:14px;font-weight:500;color:var(--text-mid);text-decoration:none}.article-cat{display:inline-flex;align-items:center;gap:6px;background:var(--blue-100);color:var(--blue-700);padding:5px 14px;border-radius:50px;font-size:12px;font-weight:800;margin-bottom:18px}.answer-box{background:var(--blue-600);border-radius:var(--radius-lg);padding:28px 30px;margin-bottom:36px}.article-body>h2{font-size:clamp(20px,2.8vw,28px);font-weight:900;color:var(--text-dark);margin:48px 0 16px;padding-right:16px;border-right:4px solid var(--blue-600);line-height:1.3}.article-body>ul{padding-right:24px;margin-bottom:18px}.article-body a{color:var(--blue-600);text-decoration:none;font-weight:600;border-bottom:1px solid var(--blue-200)}.info-box p{font-size:14px;color:var(--text-mid);margin-bottom:0;line-height:1.7}.umbrella-box{background:linear-gradient(135deg,var(--blue-600),var(--blue-900));border-radius:var(--radius-lg);padding:28px;margin:24px 0;text-align:center}.ub-main{font-size:20px;font-weight:900;color:#fff;margin-bottom:8px}.ub-sub{font-size:13px;color:var(--blue-200);margin-bottom:20px}.ub-types{display:flex;justify-content:center;gap:12px;flex-wrap:wrap}.ub-type{background:rgb(255 255 255 / .12);border:1px solid rgb(255 255 255 / .2);border-radius:var(--radius);padding:12px 16px;text-align:center}.ub-type-icon{font-size:22px;margin-bottom:5px}.ub-type-name{font-size:12px;font-weight:800;color:#fff}.term-card{border-radius:var(--radius-lg);border:2px solid;padding:26px;margin-bottom:18px}.tc-ticket{background:#F8FAFC;border-color:#CBD5E1}.tc-incident{background:#FFF5F5;border-color:#FECACA}.tc-complaint{background:#FEF3C7;border-color:#FDE68A}.tc-request{background:var(--sky-50);border-color:var(--blue-200)}.tc-header{display:flex;align-items:center;gap:12px;margin-bottom:14px}.tc-icon{font-size:28px}.tc-term-ar{font-size:20px;font-weight:900}.tc-term-en{font-size:12px;font-weight:600;padding:3px 9px;border-radius:50px}.tc-ticket .tc-term-ar{color:#334155}.tc-incident .tc-term-ar{color:#DC2626}.tc-complaint .tc-term-ar{color:#92400E}.tc-request .tc-term-ar{color:var(--blue-700)}.tc-ticket .tc-term-en{background:#E2E8F0;color:#475569}.tc-incident .tc-term-en{background:#FEE2E2;color:#DC2626}.tc-complaint .tc-term-en{background:#FEF3C7;color:#92400E}.tc-request .tc-term-en{background:var(--blue-100);color:var(--blue-700)}.tc-def{font-size:15px;color:var(--text-mid);line-height:1.75;margin-bottom:12px}.tc-examples-title{font-size:12px;font-weight:700;color:var(--text-light);margin-bottom:7px}.tc-examples-list{display:flex;flex-wrap:wrap;gap:6px}.tc-ex{font-size:12px;padding:4px 10px;border-radius:50px;font-weight:500}.tc-ticket .tc-ex{background:#E2E8F0;color:#334155}.tc-incident .tc-ex{background:#FEE2E2;color:#991B1B}.tc-complaint .tc-ex{background:#FEF3C7;color:#78350F}.tc-request .tc-ex{background:var(--blue-100);color:var(--blue-700)}.tc-handling{background:rgb(0 0 0 / .04);border-radius:10px;padding:12px 14px;margin-top:12px}.tc-handling-title{font-size:11px;font-weight:700;color:var(--text-light);margin-bottom:5px}.tc-handling-text{font-size:13px;color:var(--text-mid);line-height:1.6}.comp-matrix{width:100%;border-collapse:collapse;margin:24px 0;box-shadow:var(--shadow-md);border-radius:var(--radius);overflow:hidden}.comp-matrix th{background:var(--blue-700);color:#fff;font-size:12px;font-weight:700;padding:12px 13px;text-align:right}.comp-matrix td{font-size:12px;padding:11px 13px;border-bottom:1px solid var(--blue-50)}.comp-matrix tr:last-child td{border-bottom:none}.comp-matrix tr:hover td{background:var(--sky-50)}.comp-matrix td:first-child{font-weight:700;color:var(--text-dark);background:var(--sky-50)}.sector-usage{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:24px 0}.su-card{background:var(--sky-50);border:1px solid var(--blue-100);border-radius:var(--radius);padding:18px}.su-sector{font-size:11px;font-weight:800;color:var(--blue-600);letter-spacing:.05em;margin-bottom:6px}.su-title{font-size:14px;font-weight:800;color:var(--text-dark);margin-bottom:8px}.su-uses{display:flex;flex-direction:column;gap:4px}.su-use{font-size:12px;color:var(--text-mid);display:flex;gap:6px;align-items:flex-start}.su-use::before{content:'•';color:var(--blue-400);flex-shrink:0}.cta-box p{font-size:15px;color:var(--blue-200);margin-bottom:24px}.cta-btns{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}.cb-w{background:#fff;color:var(--blue-700);padding:13px 28px;border-radius:10px;font-size:14px;font-weight:800;text-decoration:none;display:inline-flex;align-items:center;gap:7px}.cb-g{background:rgb(255 255 255 / .15);border:2px solid rgb(255 255 255 / .4);color:#fff;padding:11px 24px;border-radius:10px;font-size:14px;font-weight:700;text-decoration:none;display:inline-flex;align-items:center;gap:7px}.tag{font-size:12px;background:var(--blue-50);color:var(--blue-700);padding:4px 12px;border-radius:50px;text-decoration:none}.toc-list li a{display:block;font-size:13px;color:var(--text-mid);text-decoration:none;padding:6px 0;border-bottom:1px solid var(--blue-50)}.toc-list li a:hover{color:var(--blue-600)}.ri-icon{width:38px;height:38px;background:var(--blue-50);border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0}.cta-sidebar p{font-size:12px;color:var(--blue-200);margin-bottom:14px}.cta-sidebar a{display:block;background:#fff;color:var(--blue-700);padding:11px;border-radius:9px;font-size:13px;font-weight:800;text-decoration:none}.footer-col a{display:block;font-size:13px;color:#64748B;text-decoration:none;margin-bottom:10px}@media(max-width:768px){.sector-usage{grid-template-columns:1fr}.ub-types{flex-direction:column;align-items:center}.nav-links{display:none}}@media(max-width:600px){.footer-top{grid-template-columns:1fr}.cta-btns{flex-direction:column;align-items:center}}